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Everyone knows the trope of old grandma not being able to figure out how to use those new-fangled devices - although at this point, technology like computers and smart phones have been around too long to really be called "new". Still, there's always the "my mom" figure of someone who can't figure out how to add an attachment to an email or make font italic in Word. And because of this stereotype, when a computer user finds themselves a little stuck, it can be embarrassing to ask for help. Microsoft Technet's products offer to make the experience of using windows as smooth as possible so no users find themselves confounded on how to get the machine to Do The Thing. And if they still can't figure it out, the IT support can make up the difference. Sometimes, after all, all one really needs a big geek's assistance and at Technet, they're happy to help.