This is a cool place for do-it-yourselfers to find the parts they need without paying exorbitant prices. The owner used to work in the repair industry and realized that many of the customers were being gouged by the appliance dealers. Who likes to get ripped off? So he started the company with them in mind, and it has been a phenomenal success. His plan was to cater to normal folks who preferred to do it themselves, and to have a staff comprised of pros who knew what they were talking about. To top it off customer service was given top priority. This is a really good company that puts the customer first. Who knew that being a good guy could pay off so well in the end?