The return policy at Journeys permits the refund or exchange any merchandise that has not been worn, and is in its original packaging with receipt (within 30 days). The merchandise can be returned to Journey by shipping it in its original packaging with the original receipt, or returning it to a Journeys retail store.

Shipping Returns to Journey
The shipping and handing charges are not refundable. An item can be exchange, which will not result in an additional shipping and handling charge. All Journeys exchanges will be sent to you via UPS Ground. All refunds for returns will be issued in the original form of payment. You will need to allow 4-6 weeks for your return to be received, processed and to credit to your account by Journeys.

UPS Shipping Label
All Journeys orders include a prepaid UPS label for any full or partial returns. The label should be affixed to the outside of the box sent your return. If you lose or do not have the UPS label, include a return address and the Journeys return/exchange form that is also provided with your order.

Web Exclusive Products
Web exclusive products must be sent to Journeys and cannot be returned to a Journeys retail store. These merchandise items must be sent in its original packaging using the return shipping label provided with your order. The return merchandise from a web exclusive offer is handled in the same manner as other returns.