CVS Return Policy and Satisfaction Guarantee

The non-prescription items sold at CVS have a 30 day return policy. Items may be returned within 30 days of receipt to the store or by mail if they meet the following guidelines:

• Store returns must be unopened, unaltered or unused in anyway
• Damaged or defective items will receive a full refund with proof of receipt

In order to return by mail, the customer must call 888-607-4287 to receive processing instructions. The customer support agent will give you the instructions needed for mailing in your return, and explain how to receive either a full refund or store credit.

Prescription items purchased online may not be returned at the store level due to legal restrictions. Call 888-607-4287 for questions and for guidelines on returning a prescription ordered online that may have been a wrong order, incorrect amount or other prescriptions that were not needed.

All CVS products including cosmetics have a 100% money back  satisfaction guarantee.  The CVS/ brand product or cosmetic can be returned opened or unopened with receipt for a full money back guarantee.