Coldwater Creek's Return Policy and 100% Satisfaction Guarantee

Coldwater Creek's return policy is pretty simple: You can return any item by bringing it to a Coldwater Creek store or by mailing to the Coldwater Creek returns department. Any clearance sale items or outlet purchases must be returned within 30 days. All other items can be returned or exchanged at any time. No receipt? No problem! You can return your items for store credit.

We've all done it. You buy an outfit only to discover that it doesn't, in fact, go perfectly with those strappy sandals in your closet. Or, the shirt that you thought was the exact same shade as the checks in your skirt ends up clashing. Worst of all, the pants that your friend told you were so flattering ended up not being so flattering when you got home. Fortunately, you can shop at Coldwater Creek with confidence, knowing that you are covered by their 100% satisfaction guarantee. If you are not completely happy with your purchase, for any reason at all, you can return or exchange it hassle-free.

When you shop at Coldwater Creek, you are treated to exceptional customer service. It's nice to know that the same level of service applies even after your purchase is complete.