Back in 1999, Roman Kagen was a salesperson for a large wholesale appliance parts company. He noticed that many customers were not professional repairmen, but homeowners looking for parts to make repairs themselves. It concerned him that the parts companies were generally unwilling to offer these nonprofessional customers any assistance or technical advice on completing the repairs, so Roman decided to start a parts company that would cater to “regular folk” and offer exceptional customer service from an expert staff who could answer questions and give advice. Thus, AppliancePartsPros.com was born. The company started small, with a two-person staff who spent much of their time answering customers’ questions. Its customer-service based model paid off though, and the company became a success, growing to include an inventory of over 2.1 million parts and a staff of 75 experts, who remain dedicated to helping you find the right parts for your repairs.